Get in Touch. We're Here to Help!
At Dermara, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, using the form below.
Our dedicated team will answer in less than 24h.
Shipping
What are the shipping costs?
What are the shipping costs?
At the moment, we offer free shipping on all orders over $50.
What are the delivery times?
What are the delivery times?
We process your orders within 1 to 2 business days. Delivery takes usually between 7 to 14 days.
This time may be slightly longer depending on the amount of orders we received at the time, and we apologize in advance.
I entered incorrect information when placing my order. What should I do?
I entered incorrect information when placing my order. What should I do?
If you wish to modify your order, contact us quickly at hello@trydermara.com before it ships. Once the package has been shipped, no changes will be possible. If the package is returned, we will contact you to decide together on the next steps. Please note that additional shipping costs will be at your expense.
The delivery time for my order is longer than expected.
The delivery time for my order is longer than expected.
We make every effort to ensure your order reaches you as quickly as possible. If your package is taking longer than expected, there may be several reasons: a peak in activity, adverse weather conditions, or an unforeseen event with our carrier.
Don't hesitate to check the status of your order with your tracking number. If the delay exceeds 7 business days after the estimated delivery date, contact our customer service at hello@trydermara.com. We will do what is necessary to locate your package and find a quick solution.
We apologize for this inconvenience and thank you for your patience.
Can I track my package?
Can I track my package?
Tracking information for your package is automatically sent to you by email after your order is confirmed.
Click here to track your package
Please note that it may take 3 to 5 days for tracking information to update in the system.
Payment & refund
Am I allowed to return my order?
Am I allowed to return my order?
Of course. Your satisfaction being our priority, you have 60 days after your order to return your package.
The merchandise must be unused, in its original condition and in its original packaging.
The shipping costs for the returned package are your responsibility.
Once the package arrives at our location, you will receive the full amount of your order within 14 days.
How can I get a refund for my order?
How can I get a refund for my order?
We stand behind Dermara with a 60-day money-back guarantee. If you're not completely satisfied with your results after using the cream daily as directed, simply contact our customer support team within 60 days of your purchase date.
To be eligible for a refund, we ask that you've used the product consistently as recommended. When reaching out, please include your order number and a brief note about your experience so our team can assist you promptly.
Contact us at hello@trydermara.com and we'll take care of the rest.
Is online payment secure?
Is online payment secure?
Yes, data transmission is encrypted so that your information remains secure.
Your payment is processed by a certified security partner.
My product is broken or has a manufacturing defect. What should I do?
My product is broken or has a manufacturing defect. What should I do?
Please send us your complaint by email at hello@trydermara.com attaching a photo or video of the defective or damaged item. We will then contact you quickly to resolve the situation.